Melanie Ortega
About Melanie Ortega
Melanie Ortega is a Customer Care Client Specialist at Alight Solutions in San Juan, Puerto Rico, with a strong background in Industrial and Organizational Psychology.
Current Role at Alight Solutions
Melanie Ortega currently holds the position of Customer Care Client Specialist at Alight Solutions in San Juan, Puerto Rico. She has been with Alight Solutions for over 5 years, demonstrating a strong commitment to the company and its clients. Starting as a Customer Care Representative, Melanie received a promotion to her current role due to her expertise and dedication in customer care. Her role involves interacting with clients to provide exceptional customer service and resolve various issues efficiently.
Previous Experience at Alight Solutions
Melanie Ortega previously worked as a Customer Care Representative at Alight Solutions from 2017 to 2018. During this year-long tenure, she honed her skills in customer service and built a solid foundation that led to her promotion to Customer Care Client Specialist. Her time in this role allowed her to develop critical competencies in problem-solving and client interaction.
Customer Care Expertise at Aon
Before joining Alight Solutions, Melanie Ortega gained valuable experience at Aon, where she worked as a Customer Care Representative from 2015 to 2017. Over these two years, she developed a deep understanding of customer service, handling client inquiries, and resolving issues efficiently. This role significantly contributed to her expertise in the customer care field.
Early Career and Internship Experience
Melanie Ortega's early career includes an internship at ProTalents in 2013. This four-month internship provided her with initial industry exposure and experience. Working at ProTalents helped her develop essential skills that would prove beneficial in her later roles in customer care.
Educational Background in Psychology
Melanie Ortega holds a Master of Science degree in Industrial and Organizational Psychology from Carlos Albizu University - San Juan Campus, where she studied from 2015 to 2018. Her advanced education in psychology has equipped her with a comprehensive understanding of human behavior, which is an asset in her customer care roles. Additionally, she completed her undergraduate studies at the University of Puerto Rico-Rio Piedras, spending five years there and laying a strong foundation for her career.