Melissa Carr
About Melissa Carr
Melissa Carr is a Customer Service Specialist with over 15 years of experience, currently working at Alight Solutions, Sheffield Financial, and BB&T.
Current Positions
Melissa Carr currently works at Alight Solutions as a Customer Service Specialist in Lincolnshire, Illinois. Additionally, she holds the role of Customer Service Representative II at Sheffield Financial, a division of BB&T, Member FDIC, in Clemmons, North Carolina. She also fulfills the role of Merchant Services Support Specialist II at BB&T in Greensboro, North Carolina.
Previous Work Experience
Melissa Carr's notable previous roles include a position as District Manager at J&M Business Centers, where she worked from 2011 to 2015 managing multiple locations in Greensboro, North Carolina. Before that, she served in customer service at SouthData Inc. for four months in 2010 and at ACS Solutions for ten months in 2007. She was also a Reservations Agent and Supervisor at Cruise Network from 2003 to 2006.
Education Background
Melissa Carr attended Forsyth Community College, achieving an Associate of Arts degree. She also studied at Forsyth Technical Community College from 1988 to 1991, obtaining an associate degree. Her high school education was completed at East Forsyth High School.
Industry Expertise
With over 15 years of experience in customer service roles across various industries, Melissa Carr has developed extensive expertise. Her roles have spanned customer service, merchant services support, and supervisory positions, demonstrating a blend of practical knowledge and leadership skills in the customer service domain.