Melissa Celaya
About Melissa Celaya
Melissa Celaya is a Licensed Customer Care Rep II at Alight Solutions with over 6 years of experience in customer service roles.
Current Role at Alight Solutions
Melissa Celaya currently holds the title of Licensed Customer Care Rep II at Alight Solutions. She has been with the company since June 2017. In this role, she leverages her extensive experience in customer service to assist clients with their needs, ensuring a high level of satisfaction and compliance with regulatory requirements.
Past Experience at Randstad
Before joining Alight Solutions, Melissa Celaya worked at Randstad from 2014 to 2017. During her three-year tenure, she served as a Customer Service Specialist in Phoenix, Arizona. Her responsibilities included managing customer inquiries, resolving issues, and delivering consistent support, which honed her skills in customer service.
Previous Position at Aon
Melissa Celaya's professional journey also includes a brief stint at Aon in 2016, where she worked as a Benefits Advisor. Although her time at Aon was limited to five months, the experience added to her diverse background in customer service and benefits advisory roles.
Experience in Customer Service
With over six years of experience in customer service roles, Melissa Celaya has a robust background in handling client interactions and resolving customer issues. Her roles have varied from Benefits Advisor to Customer Service Specialist to her current position, showcasing her adaptability and commitment to providing excellent service.
Work Location in Phoenix, Arizona
Melissa Celaya has significant experience working in Phoenix, Arizona, particularly during her position at Randstad. The location provided her with the opportunity to develop her customer service skills in a dynamic environment, contributing to her overall professional growth.