Melissa Harrison
About Melissa Harrison
Melissa Harrison is the Senior Director of Customer Success at Alight Solutions, with over 25 years of experience in employee benefits, digital health, population health management, and managed care.
Current Role as Senior Director, Customer Success
Melissa Harrison currently holds the position of Senior Director, Customer Success at Alight Solutions in a virtual capacity. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in client and account management.
Previous Roles at Alight Solutions
Before becoming the Senior Director, Customer Success at Alight Solutions, Melissa Harrison served as Director, Client Success Executive & Strategic Partnerships from 2021 to 2024. During her tenure, she developed and managed strategic partnerships, driving client success in Massachusetts, United States.
Leadership Positions at ConsumerMedical
Melissa Harrison's tenure at ConsumerMedical was marked by a series of progressive leadership roles. She began as Director of Account Management from 2011 to 2013, was promoted to Vice President of Account Management from 2013 to 2015, and ultimately served as Senior Vice President of Account Management from 2015 to 2021. In these roles, she oversaw account management and contributed to the company's growth and client satisfaction.
Career at Blue Cross & Blue Shield of Rhode Island
Melissa Harrison worked at Blue Cross & Blue Shield of Rhode Island in various capacities from 2000 to 2011. Her positions included Account Manager, Senior Account Manager, Manager of Health Education, Director of Health Management, and Assistant Vice President of Health and Wellness Services. Her work focused on health education, health management, and customer account management, greatly contributing to the company's services in these areas.
Experience and Background
Melissa Harrison has over 25 years of experience in employee benefits, digital health, population health management, and managed care. Her career began at UnitedHealthcare, where she worked as a Health and Wellness Coordinator from 1998 to 1999. She then moved to Blue Cross & Blue Shield of Rhode Island and ConsumerMedical before joining Alight Solutions. She holds a degree from Plymouth State University, where she studied from 1995 to 1998.