Melissa Rivera
About Melissa Rivera
Current Role at Alight Solutions
Melissa Rivera is currently employed as a Customer Care Client Manager at Alight Solutions, based in Orlando, Florida, United States. In this role, she is responsible for overall quality and operational delivery of the customer care team. Her focus is on improving the handling of all customer interactions and enhancing processes to better serve clients. Melissa shares knowledge and communicates needs with the customer care team to continuously improve service delivery.
Previous Roles at Alight Solutions and Aon
Before her current position at Alight Solutions, Melissa Rivera worked as a Team Manager at Alight Solutions (formerly Aon) from 2014 to 2017, for three years. She managed similar responsibilities in Orlando. Her tenure at Aon Hewitt, in the same role and location, showcases a continuity of expertise and service in team management and client relationships.
Experience at Randstad (Formerly Spherion)
Prior to her affiliation with Alight Solutions and Aon, Melissa Rivera worked at Randstad (formerly Spherion) as a Sourcing and Recruitment specialist. She served in this capacity for five years, from 2009 to 2014, in Orlando, Florida. Her responsibilities included sourcing and recruiting, which broadened her experience in the staffing industry.
Recruitment Role at SkillStorm
Melissa Rivera also held a recruitment role at SkillStorm for one year, from 2008 to 2009, in Orlando, Florida. This position further complemented her extensive background in the recruitment and staffing industry.
Educational Background
Melissa Rivera attended Seminole State College of Florida. Although specific details of her study focus or degree are not stated, her educational background provides a foundation for her career in recruitment, staffing, and client management.