Michael Anthony Iglesias
About Michael Anthony Iglesias
Michael Anthony Iglesias is a Training Delivery Specialist at Alight Solutions in Orlando, Florida, specializing in customer care training and support.
Title
Michael Anthony Iglesias is a Training Delivery Specialist, currently part of the Customer Care Training Team at Alight Solutions. In this role, he primarily focuses on delivering quality training programs tailored to enhance the core competencies and skill sets of the organization's staff.
Company
Michael works at Alight Solutions, situated in the Orlando, Florida area. Alight Solutions supports businesses with solutions for workforce management, enabling improved customer service via dedicated training and education programs. Michael’s role is integral to the training initiatives aimed at fostering employee development and ensuring compliance with company standards.
Education and Expertise
Michael Anthony Iglesias studied at Oviedo High School from 1999 to 2003, where he pursued General Studies and earned a High School Diploma. His educational background equipped him with foundational knowledge that supports his current professional endeavors in training and customer care at Alight Solutions.
Professional Background
Michael Iglesias has a robust background in customer service and training. At Alight Solutions, he handles various customer interactions via inbound and outbound calls, emails, and chats. He assists customers with concerns related to defined contributions, health and welfare issues, website technical support, IRS compliance, benefit enrollment, billing, and payment, along with benefits counseling.
Training and Development
Michael Iglesias excels in training delivery, having personally trained hundreds of individuals in various core competencies and job-related skill sets. His efforts contribute significantly to employee development and performance enhancement. He enjoys guiding others to realize their potential through structured training and support.