Michael Forbes
About Michael Forbes
Michael Forbes is a Customer Experience Specialist at Alight Solutions in Orlando, Florida, with over 8 years of experience at the company.
Current Role at Alight Solutions
Michael Forbes currently serves as a Customer Experience Specialist at Alight Solutions in Orlando, Florida. Michael has been with the company since August 2015, bringing over eight years of experience and dedication to the role. His primary responsibilities include training new hires to excel in customer service roles and ensuring the provision of world-class customer service.
Professional Experience at County First Bank
Before joining Alight Solutions, Michael Forbes worked as an Accounting Assistant at County First Bank. He held this position from 2012 to 2014, gaining valuable experience in the financial sector over the course of two years. This role provided him with a solid foundation in handling financial operations and customer interactions.
Educational Background
Michael Forbes completed his high school education at La Plata High School, where he achieved his High School Diploma. His educational background provided the foundational skills necessary for his subsequent roles in customer experience and accounting.
Customer Service Expertise
Michael Forbes specializes in training new hires to excel in customer service roles. With a strong focus on providing world-class customer service, Michael has developed and implemented effective training programs aimed at enhancing the customer experience. His expertise is a key asset to Alight Solutions and contributes significantly to the company's overall service quality.