Michael Johnson
About Michael Johnson
Michael Johnson is the Benefits Operations Manager at Alight Solutions, with over 20 years of experience in the human resources industry.
Company
Michael Johnson is currently employed at Alight Solutions, a prominent provider of human resources outsourcing solutions. In his role at Alight Solutions, he manages extensive client interactions and third-party administrators, ensuring seamless service delivery and high-quality outcomes for plan sponsors and plan participants.
Title
Michael Johnson holds the position of Benefits Operations Manager at Alight Solutions. His role involves overseeing service delivery, managing project schedules, optimizing resource utilization, and ensuring the efficient execution of multiple client projects.
Education and Expertise
Michael Johnson obtained a Bachelor of Science in Organizational Management from Covenant College. His expertise spans over 20 years in the human resources industry, with specialized skills in service delivery, pricing strategy, team building, HR outsourcing (HRO), and management.
Background
Before joining Alight Solutions, Michael Johnson worked at LOUD Security Systems Inc. in a sales and installation role from 2000 to 2003. His comprehensive background in human resources and client-facing positions has equipped him with extensive industry knowledge and practical skills.
Achievements
As Benefits Operations Manager, Michael Johnson is accountable for identifying and implementing process improvements to optimize operational efficiencies year-over-year. He successfully manages project scheduling and capacity, leading multiple client teams and utilizing Business Process Outsourcing (BPO) resources for effective service delivery.