Michele Welsh
About Michele Welsh
Michele Welsh is a Health Senior Client Manager at Alight Solutions in The Woodlands, TX, with over 20 years of experience in client management and healthcare navigation.
Current Role at Alight Solutions
Michele Welsh is currently serving as a Health Senior Client Manager at Alight Solutions in The Woodlands, TX. In this role, she leverages over 20 years of experience in client management and healthcare navigation. Her responsibilities likely include overseeing client relationships and ensuring that healthcare solutions meet or exceed client expectations.
Previous Roles at Alight Solutions
Prior to her current position, Michele Welsh was a Consumer Experience Sales Executive at Alight Solutions for 8 months in 2019 and a Compliance Sales Executive from 2017 to 2019. In these roles, she focused on enhancing consumer experience and ensuring compliance with industry regulations.
Career Path at Aon Hewitt
Michele Welsh built a significant part of her career at Aon Hewitt, where she held various roles over more than a decade. She started as a Customer Service Associate in 1996 and eventually became a Compliance Sales Executive from 2014 to 2017. Her other roles included Solution Architect, Advocacy Delivery Manager, Benefit Operations Manager, and Customer Service Manager. These positions provided her with a comprehensive understanding of benefit operations and advocacy delivery.
Educational Background
Michele Welsh studied Psychology and English Literature at the University of Houston. Her academic background supports her ability to communicate effectively and manage client relationships. The knowledge gained from psychology and literature helps her understand client needs and enhance her problem-solving abilities.
Experience in Client Management and Healthcare Navigation
With over two decades of experience, Michele Welsh has transitioned from customer service to senior client management. Her extensive experience in compliance and consumer experience sales within the healthcare industry equips her with the expertise needed to navigate complex healthcare environments. She has also developed a keen understanding of benefit operations through various managerial roles.