Michelle Lake
About Michelle Lake
Michelle Lake is the Senior Director of Customer Care at Alight Solutions with over 20 years of experience in HR services and client partnerships.
Current Title and Role
Michelle Lake is currently serving as the Senior Director of Customer Care at Alight Solutions. In this role, she is responsible for overseeing customer care operations and ensuring that high standards of service are maintained. Her extensive experience in customer care and operations helps her lead her team effectively to meet and exceed customer expectations.
Previous Roles and Experience
Michelle Lake has an extensive background in operations and performance consulting, with a notable tenure at NGA Human Resources, an Alight company, where she worked as the Director of Operations for 10 years from 2010 to 2020. Before that, she was employed at Convergys as a Senior Manager, Performance Consultant, where she worked for 9 years from 2001 to 2010. These roles have provided her with a deep understanding of customer care and operational excellence.
Educational Background
Michelle Lake studied at Keyin Tech College, where she achieved a Business Management degree from 1996 to 1998. Her educational background in business management laid the foundation for her successful career in customer care and operations, equipping her with the necessary skills to lead teams and drive service excellence.
Specialized Expertise in HR Platforms
Since the early 2000s, Michelle Lake has been partnering with customers in various service areas including Payroll, Benefits, and Leaves across multiple HR platforms. Her specialization helps teams to understand the downstream impact of their decisions, ensuring holistic and efficient HR services. Her expertise in this field has been instrumental in enhancing best-in-class services for employees.
Experience in Client Partnership
With over 20 years of experience, Michelle Lake excels in partnering with clients to enhance services for their employees. She has a proven track record of building strong relationships with clients to deliver effective and impactful customer care solutions. Her partnership approach focuses on understanding client needs and providing tailored services that meet those requirements.