Mike Coughlin
About Mike Coughlin
Mike Coughlin is the Director of Quality Automation at Alight Solutions, with a background in quality assurance and product ownership at MassMutual and Citizens Bank.
Title
Mike Coughlin is currently the Director of Quality Automation at Alight Solutions. In this role, Mike drives the implementation of quality automation initiatives remotely, focusing on accelerating feature delivery, enhancing business growth, and maintaining a competitive edge.
Current Position at Alight Solutions
Mike Coughlin began his role as Director of Quality Automation at Alight Solutions in May 2023. He works remotely to leverage automation strategies that boost business performance and efficiency. His responsibilities include developing and executing improvement plans that improve feature delivery timelines and achieve cost reductions.
Career at MassMutual
At MassMutual, Mike Coughlin held several roles: Product Owner - Strategy and Insights (2022-2023) in Boston, Test Lead - Financial Professionals Experience (2020-2022) in Boston, and Test Lead - Workplace Solutions (2019-2020) in Boston. His work focused on strategic planning, insights, and leading test initiatives to enhance various industry facets over his tenure.
Experience at Citizens Bank
Mike Coughlin worked at Citizens Bank from 2014 to 2019, serving as IS Forensic Analyst (2014-2016) in Providence, Rhode Island, and subsequently as Portfolio Testing Manager - Digital Channels and Consumer Lending (2016-2019) in Cranston, Rhode Island. His experience includes overseeing testing portfolios and managing digital channel and consumer lending projects.
Education and Expertise
Mike Coughlin holds an MBA in Business Analytics from Penn State Smeal MBA Program, completed between 2019 and 2022. Additionally, he earned a Bachelor of Science degree in Computer Science from the University of Rhode Island, which he attended from 2006 to 2010. His academic background supports his extensive experience in quality automation and business strategies.