Mike Ott
About Mike Ott
Mike Ott is a Training Specialist at Alight Solutions and a Customer Service Supervisor at The Cynthia Woods Mitchell Pavilion.
Title
Mike Ott is a Training Specialist at Alight Solutions and a Customer Service Supervisor at The Cynthia Woods Mitchell Pavilion. He has been holding these roles concurrently, contributing his expertise in customer service and training.
Professional Experience
Mike Ott has been a Training Specialist at Alight Solutions in The Woodlands, TX, since November 2018. In this capacity, he focuses on developing and delivering training programs. Prior to this role, he has accumulated over a decade of experience as a Customer Service Supervisor, a position he has held since August 2010 at The Cynthia Woods Mitchell Pavilion. In this role, he also serves as an On-Floor Supervisor and Customer Service Coach for contractors, demonstrating his ability to oversee and guide service operations.
Education and Training
Mike Ott studied at Sam Houston State University, where he achieved a degree in Business Administration and Management, General. His educational background has equipped him with a broad understanding of business principles and management practices, which he applies in his professional roles.
Customer Service Expertise
Mike Ott has extensive experience in customer service management, having worked as a Customer Service Supervisor for over ten years. He manages a team of contractors and ensures optimal service delivery as an On-Floor Supervisor and Customer Service Coach. His roles require him to implement effective service strategies and training programs, maintaining high service standards at The Cynthia Woods Mitchell Pavilion.