Miranda Torcivia
About Miranda Torcivia
Miranda Torcivia is a Customer Service Representative at Alight Solutions with a background in psychology and diverse work experience in customer service, childcare, and fitness instruction.
Current Position at Alight Solutions
Miranda Torcivia currently serves as a Customer Service Representative at Alight Solutions. In this role, she is responsible for addressing client inquiries, providing solutions, and ensuring a high level of customer satisfaction. Her position involves leveraging various computer skills acquired through her educational background and previous job experiences.
Previous Experience at Instacart
Before joining Alight Solutions, Miranda Torcivia worked as a Personal Shopper at Instacart from 2020 to 2022. During her time at Instacart, she was tasked with selecting and delivering groceries to customers. This role required attention to detail and strong organizational skills to fulfill orders accurately and efficiently within a set timeframe.
Roles at Ultimate Staffing-ConnectWise and MatchPoint Consulting Group
In 2019, Miranda worked briefly as a Customer Care Specialist at Ultimate Staffing-ConnectWise in Tampa, Florida, where she provided customer support for three months. She also held a one-month position as a Client Service Representative at MatchPoint Consulting Group during the same year, further honing her customer service skills.
Experience at Nazareth YMCA and St. Luke’s Fitness and Sports Performance
Miranda Torcivia has also worked at Nazareth YMCA Inc., undertaking roles such as Summer Childcare Worker and School Age Childcare Worker. From 2016 to 2018, she served as a Zumba Instructor at both Nazareth YMCA and St. Luke’s Fitness and Sports Performance in Easton, Pennsylvania. Her role involved teaching Zumba fitness classes, showcasing her ability to lead groups and manage fitness activities.
Academic Background in Psychology
Miranda Torcivia holds a Bachelor's degree in Psychology from Temple University, achieved in 2019 after two years of study. Prior to that, she studied at Northampton Community College for three years, from 2014 to 2017. Her academic background in psychology has equipped her with a deep understanding of human behavior, which she applies in her various customer service roles.
Technical Skills and Expertise
Through her education and work experience, Miranda has developed proficiency in MATLAB and SPSS programs. She is also skilled in using Microsoft Office programs including Word, Excel, Outlook, PowerPoint, and Access. Additionally, she has gained valuable organizational skills and attention to detail, ensuring tasks are completed ahead of deadlines and projects are reviewed multiple times before submission.