Muhannad Al Saraf
About Muhannad Al Saraf
Muhannad Al Saraf is a Customer Service Representative at Alight Solutions in Toronto, Ontario, Canada, with previous experience at Amazon, Capital One, and Ryerson University.
Current Position at Alight Solutions
Muhannad Al Saraf is currently employed as a Customer Service Representative at Alight Solutions in Toronto, Ontario, Canada. Since joining on August 1, 2021, Muhannad handles customer inquiries related to examinations, eligibility, benefits, and other pertinent information. His role involves addressing customer concerns to ensure a seamless and satisfactory service experience.
Experience at Amazon
Before his current role, Muhannad Al Saraf worked as a Warehouse Associate at Amazon in Toronto, Ontario, Canada. He was employed from 2020 to 2021, where he contributed to warehouse operations for one year. His time at Amazon equipped him with valuable logistical and operational skills.
Customer Service Role at Capital One
Muhannad Al Saraf spent four years working as a Customer Service Representative at Capital One in Toronto, Ontario, Canada, from 2016 to 2020. During his tenure, he developed extensive experience in resolving customer concerns to drive sales and enhance customer satisfaction.
Previous Position at Ryerson University
From 2015 to 2016, Muhannad Al Saraf worked in Human Resources Management at Ryerson University in Toronto, Ontario, Canada. This role provided him with insights into human resources practices and administrative functions within an academic environment.
Educational Background
Muhannad Al Saraf holds a Bachelor of Business Administration (BBA) in Human Resources Management/Personnel Administration, General, from Algoma University, where he studied from 2012 to 2015. Prior to that, he attained an Advanced Diploma in Business Administration and Management, General, from Centennial College, completing his studies there from 2008 to 2012. His educational background has laid a solid foundation for his career in customer service and human resources.