Mukta Rijal
About Mukta Rijal
Mukta Rijal is the Director of Customer Care at Alight Solutions in Orlando, Florida, overseeing customer service operations for over 150 clients.
Title
Mukta Rijal currently serves as the Director of Customer Care at Alight Solutions in the Orlando, Florida Area.
Company
Alight Solutions is where Mukta Rijal is currently employed as the Director of Customer Care, a role she began in March 2016. The company focuses on providing business process outsourcing, and Mukta is instrumental in managing customer service operations.
Previous Positions
Before joining Alight Solutions, Mukta Rijal worked at Aon Hewitt as a Senior Client Service (CS) Manager from 2013 to 2016 in the Orlando, Florida Area. Her previous tenure includes a role as a Lecturer in Marketing at Assumption University of Thailand from 2002 to 2009.
Education and Expertise
Mukta Rijal holds a Master of Business Administration (MBA) in Business Administration and Management, General from Assumption University of Thailand. Her academic background equips her with extensive knowledge and expertise in business and customer service management.
Customer Service Leadership
In her role as Director of Customer Care at Alight Solutions, Mukta Rijal is responsible for managing customer service operations for over 150 clients. Her responsibilities involve partnering with internal stakeholders to deliver the Aon Client Promise, ensuring continuous improvement of processes and systems, and leading client-related customer service solutions and events.