Najuana Pleasant
About Najuana Pleasant
Najuana Pleasant is a Customer Care Manager at Alight Solutions in Lincolnshire, Illinois, with over 19 years of experience in customer care management.
Company: Alight Solutions
Najuana Pleasant is currently employed at Alight Solutions, based in Lincolnshire, Illinois, United States. She has been with the company since November 2004. As a Customer Care Manager, she is responsible for overseeing customer support operations, ensuring high-quality service delivery, and optimizing customer experience.
Previous Experience: Walmart
Before joining Alight Solutions, Najuana Pleasant worked at Walmart as a Customer Service Manager. Her tenure at Walmart spanned from 1999 to 2004, amounting to five years of service. During this period, she operated out of Bentonville, Arkansas, United States, where she managed customer service teams and enhanced customer support protocols.
Education and Training: University of Phoenix
Najuana Pleasant holds a Bachelor of Arts in Business Management and Entrepreneurship from the University of Phoenix. Her educational background has provided her with a strong foundation in business principles, management strategies, and entrepreneurial skills, enabling her to excel in customer care management roles.
Expertise in Business Process Improvement
With over 19 years of experience in customer care management, Najuana Pleasant specializes in business process improvement within the human resources industry. She has successfully implemented several initiatives aimed at optimizing operations, enhancing service quality, and increasing customer satisfaction.
Proficiency in Microsoft Excel and Performance Management
Najuana Pleasant is highly proficient in Microsoft Excel, a skill that aids her in data analysis and reporting. Her extensive experience in performance management and sales further complements her role as a Customer Care Manager, ensuring that teams meet their performance targets and drive business growth.