Neha Jain , Csm®, Cspo®, Cssgb
About Neha Jain , Csm®, Cspo®, Cssgb
Neha Jain is a Benefits Manager with over 13 years of experience in the US Healthcare benefits and Insurance domain, currently working at Wipro Digital Operations and Platforms, Alight Solutions, and Aon Hewitt in Gurgaon, India.
Title and Roles
Neha Jain currently holds multiple roles across different organizations. She serves as a Certified Scrum Master® and Project Manager at Wipro Digital Operations and Platforms in Gurugram, Haryana. Additionally, she is employed as a Practice Manager at the same organization. Concurrently, she works as a Benefits Manager at Alight Solutions and as a Functional System Analyst at Aon Hewitt, both located in Gurgaon, India.
Education and Certifications
Neha Jain completed her B.Tech in Electronics and Communication Engineering (ECE) from Kurukshetra University, where she studied from 2003 to 2007. Prior to her university education, she attended Tagore Academy Public School. Her professional certifications include Certified Scrum Master® (CSM®), Certified Scrum Product Owner® (CSPO®), and Certified Six Sigma Green Belt (CSSGB).
Professional Background
With over 13 years of experience in the US Healthcare benefits and insurance domain, Neha Jain has played a significant role in multiple organizations. She began her career at Patni Computer Systems as a Software Engineer, where she worked from 2008 to 2011 in the Mumbai Area, India. Subsequently, she has held various roles in major companies like Wipro Digital Operations and Platforms, Alight Solutions, and Aon Hewitt.
Experience with Agile and Tools
Neha Jain has extensive experience with Agile methodologies, having played a key role in Agile adoption across multiple projects. She has hands-on experience with JIRA, which she utilizes for writing user stories, bug creation, and tracking. Additionally, she manages the Prueba Testing Tool used for automation frameworks for approximately 50 clients.
Team Leadership and Management
As a leader, Neha Jain supervises a team of 20-23 members and manages a $50M portfolio of clients in the US Health domain. Her responsibilities include hiring, training, and mentoring team members and ensuring the achievement of team Key Result Areas (KRAs). She is also actively involved in continuous process reviews to identify gaps and enhance processes, while providing post-implementation support, application maintenance, and enhancements to clients. Furthermore, she has led teams through transformations from traditional project management methodologies to Agile ways of working.