Nicholas Niles
About Nicholas Niles
Nicholas Niles is a Client Specialist at Alight Solutions in Toronto, Canada, with extensive experience in Business Process Outsourcing and Human Resources.
Current Role at Alight Solutions
Nicholas Niles currently holds the position of Client Specialist at Alight Solutions in the Toronto, Canada area. He is responsible for addressing client needs and ensuring the delivery of high-quality service. His role involves investigation, mitigation, and analysis to effectively meet client expectations. Nicholas is known for his punctuality and positive attitude, even in challenging situations.
Previous Experience at Aon Hewitt
Before joining Alight Solutions, Nicholas Niles worked at Aon Hewitt as a Group Benefits Coordinator from 2012 to 2018. Over his six-year tenure, he gained substantial experience in business process outsourcing, focusing on benefits, payroll, severance, performance management, workforce, and staffing administration. His role involved providing support to high-performing teams in the Human Resources sector.
Work History at Capital One and CIBC
Nicholas Niles' work history includes a seven-month stint at Capital One in 2012 as a Customer Service representative. Prior to that, he worked as a Fraud Response Officer at CIBC from 2008 to 2011. These roles helped him develop his skills in client service and fraud investigation, essential for his current responsibilities.
Specialization in Business Process Outsourcing (BPO)
With 7 years of experience in Business Process Outsourcing (BPO), Nicholas Niles specializes in handling benefits, payroll, severance, performance management, workforce, and staffing administration tasks. His expertise lies in investigating and mitigating client issues as well as thorough analysis to ensure client needs are met.
Focus on Professional Relationships
Nicholas Niles values and actively works to improve professional relationships. Known for his positive approach and punctuality, he focuses on supporting high-performing teams and fostering a collaborative work environment. His commitment to professional relationships is a key aspect of his role as a Client Specialist.