Nicole Baker
About Nicole Baker
Nicole Baker is a Client Manager at Alight Solutions, managing a portfolio valued at $20 million and overseeing benefit administration for plans with up to 500,000 participants.
Title
Nicole Baker currently holds the position of Client Manager at Alight Solutions, where she operates in a virtual capacity. In her role, she manages a portfolio of 10 clients with a total value of $20 million.
Company
Nicole Baker is currently working at Alight Solutions, where she oversees the benefit administration for plans servicing between 20,000 to 500,000 participants. She brings extensive experience in project management, training and development, and client services to her role.
Professional Experience
Nicole Baker has a diverse background with over two decades of experience. Prior to her role at Alight Solutions, she worked at Voya Financial as an Operations Consultant from 2000 to 2014 in the Jacksonville, Florida area. Before Voya Financial, she served as a Client Research Specialist at General Electric Capital from 1995 to 1999.
Education and Expertise
Nicole Baker holds a BA in Management from the University of North Florida - College of Business Administration. She also attended William M. Raines High School. She specializes in Health & Welfare and Defined Benefits administration and is proficient in client implementation/de-conversion, operations management, vendor management, and people management.
Skills and Specializations
Nicole Baker possesses skills in client implementation and de-conversion, operations management, project management, training and development, and client services. She has in-depth expertise in business requirements, vendor management, people management, offshore management, and process improvement. Additionally, she specializes in benefit outsourcing administration.