Nicole Collins
About Nicole Collins
Nicole Collins is a Defined Benefits Operations Specialist at Alight Solutions in the United States, with over 9 years of experience in the role. She holds an M.S. in Managerial Science and Human Resource Management and a B.B.A. in Actuarial Science from Georgia State University.
Current Role at Alight Solutions
Nicole Collins serves as a Defined Benefits Operations Specialist at Alight Solutions in the United States. She has been with the company since March 2014, giving her over nine years of experience in this role. Her responsibilities include researching complex participant benefit issues, formulating resolutions by analyzing fact patterns, and applying plan provisions. Additionally, she conducts system edit clean-up, resolving errors sometimes in collaboration with clients or third-party vendors.
Previous Experience at Southeast Restoration & Fireproofing Co., Inc.
Prior to her current role, Nicole Collins worked at Southeast Restoration & Fireproofing Co., Inc. as a Receptionist/Administrative Assistant for nine years, from 2004 to 2013. During her tenure, she handled administrative tasks and provided receptionist duties, contributing to the daily operations of the company.
Educational Background
Nicole Collins completed an M.S. in Managerial Science with a focus on Human Resource Management at Georgia State University's J. Mack Robinson College of Business, studying from 2011 to 2013. She also holds a B.B.A in Actuarial Science from the same institution. Her academic background has equipped her with specialized knowledge relevant to her current role in Defined Benefits Operations.
Specialized Skills and Expertise
Nicole Collins specializes in complex participant benefit issues, utilizing her deep knowledge of plan provisions to formulate resolutions. She performs manual benefit processes and complex calculations that are not automated, validating recommendations with the Benefits Operations Manager for final approval. Her role often requires intricate analysis and client interaction to ensure the accuracy and effectiveness of the benefit solutions offered.