Nicole Duncan Lutheran
About Nicole Duncan Lutheran
Nicole Duncan Lutheran is the Performance Team Manager at Alight Solutions, with over 20 years of experience in Absence Management and Benefit Administration services.
Title and Current Role
Nicole Duncan Lutheran is the Performance Team Manager at Alight Solutions. In her current role, she is responsible for overseeing a performance team, ensuring the effective delivery of services, and managing internal processes to achieve client satisfaction.
Previous Experience at ADP
Nicole Duncan Lutheran has an extensive background with ADP, holding various roles over nearly two decades. She worked as the Manager of Client Services and Manager of Technical Services in Des Moines, Iowa, from 2011 to 2016. Prior to that, she held roles such as Supervisor of Implementation Services & System Performance and Team Lead of System Performance in West Des Moines, IA. Her journey began as an FMLA Technical Service Representative and evolved through numerous positions where she honed her skills in business analysis, implementation, and systems performance.
Education and Expertise
Nicole Duncan Lutheran studied Psychology at Simpson College from 1991 to 1996. With a strong educational foundation, she has accumulated over 20 years of experience in the industry. Her expertise lies in supporting outsourced Absence Management and Benefit Administration services. Nicole is known for her abilities in gathering comprehensive requirements, project management, and developing effective business solutions.
Skill Set and Attributes
Nicole possesses excellent written and oral communication skills and is detail-oriented and organized. She has a strong business focus and excels in problem-solving for internal and external clients. Throughout her career, she has demonstrated proficiency in managing customer relationships, developing business services, and leading technical, implementation, and client services teams of 10 to 25+ associates.