Nicole Isaias
About Nicole Isaias
Nicole Isaias is a Customer Care Team Manager and Client Manager at Alight Solutions, with over 15 years of experience in customer service and client management roles.
Current Role at Alight Solutions
Nicole Isaias serves as the Customer Care Team Manager and Client Manager at Alight Solutions. She joined the company in June 2017, bringing her extensive experience in customer service and client management. In this role, she oversees customer care teams, ensuring that high standards are maintained in client interactions.
Current Role at Aon
Nicole Isaias holds the position of Customer Service Team Manager at Aon. She plays a vital role in managing the team responsible for providing customer service. Her duties involve ensuring efficient team operations and maintaining high levels of customer satisfaction.
Professional Experience at Aon
Nicole Isaias has a significant history with Aon, where she worked for a total of six years. From 2009 to 2015, she served as a Senior Customer Service Representative in The Woodlands, Texas. Later, she transitioned into the role of Customer Service Team Manager, leveraging her deep expertise in customer service to lead and manage her team effectively.
Early Career at UnitedHealth Group
Nicole Isaias began her career at UnitedHealth Group, where she worked as an Intake Coordinator from 2006 to 2008. During her tenure, she developed foundational skills that have been instrumental in her subsequent roles in customer service and client management.
Educational Background
Nicole Isaias attended Sam Houston State University, where she completed a Bachelor of Science degree from 2000 to 2004. Her academic background has provided her with a solid foundation for her extensive career in customer service and client management.