Nicole Munoz
About Nicole Munoz
Nicole Munoz is a Customer Care Client Manager at Alight Solutions in The Woodlands, TX, with over 15 years of experience in customer service and client management.
Current Position at Alight Solutions
Nicole Munoz is currently serving as a Customer Care Client Manager at Alight Solutions in The Woodlands, TX. She has been with Alight Solutions since June 2017. In her role, she focuses on client management and overseeing customer care initiatives to ensure client satisfaction.
Previous Experience at Aon Hewitt
Before joining Alight Solutions, Nicole Munoz worked at Aon Hewitt for a total of 8 years. She began as a Senior Customer Service Representative from 2009 to 2015 and advanced to the role of Customer Service Team Manager, serving from 2015 to 2017. Her responsibilities included managing customer service teams and ensuring the delivery of high-quality service to clients.
Early Career at UnitedHealth Group
Nicole Munoz started her career in the healthcare industry, working as an Intake Coordinator at UnitedHealth Group from 2006 to 2008. During her two years at UnitedHealth Group, she gained valuable experience in client service and coordination within the healthcare sector.
Education in Psychology from Sam Houston State University
Nicole Munoz holds a Bachelor of Science (B.S.) degree in Psychology from Sam Houston State University. She completed her studies in 2004 after attending the university from 2000 to 2004. Her educational background in psychology provides a strong foundation for her career in customer service and client management.
Extensive Experience in Customer Service and Client Management
With over 15 years of experience in customer service and client management, Nicole Munoz has developed a robust skill set in managing customer relationships and leading service teams. Her varied roles at UnitedHealth Group, Aon Hewitt, and Alight Solutions have equipped her with the expertise necessary to excel in her current position.