Nicole Pike
About Nicole Pike
Nicole Pike is the DC Senior Implementation Manager at Alight Solutions in Lincolnshire, with a background in human resources and extensive experience in benefits administration and process improvement.
Current Position as DC Senior Implementation Manager at Alight Solutions
Nicole Pike currently holds the position of DC Senior Implementation Manager at Alight Solutions, located in Lincolnshire. In her role, Nicole manages project scheduling, capacity and utilization management, and delegates tasks to ensure deliverables are met. She acts as the key contact for day-to-day client interactions and Third-Party Administrators. Nicole also plays a significant role in identifying process improvements that enhance operational efficiency year-over-year. Her responsibilities include overseeing the transition and monitoring of tasks performed using Business Process Outsourcing (BPO) resources to ensure high-quality service delivery for plan sponsors and participants.
Previous Experience at Aon Hewitt
Nicole Pike's prior work experience includes serving as a DC Domain Manager at Aon Hewitt from 2003 to 2017, totaling 14 years. Based in the Kalamazoo, Michigan area, she was responsible for ensuring efficient operational workloads, tracking outstanding issues, and maintaining high-quality service for clients. During her tenure, Nicole's expertise in identifying and implementing process improvements significantly contributed to the company's operational success.
Early Career at National City Bank
Before her role at Aon Hewitt, Nicole Pike worked at National City Bank from 1997 to 2003 for 6 years. She operated as a Team Leader/Employee Benefits Account Administrator in the Kalamazoo, Michigan area. Nicole's responsibilities included administrative tasks and team leadership within the employee benefits department. Her early career experience laid a strong foundation for her future roles in managing and improving operational efficiencies.
Education and Degree from Western Michigan University
Nicole Pike holds a Bachelor of Business Administration (BBA) degree in Human Resources Management/Personnel Administration from Western Michigan University - Haworth College of Business. Her educational background provided her with the necessary skills and knowledge to excel in various administrative and managerial roles in the human resources and employee benefits field.