Nicoletta Williams

Nicoletta Williams

About Nicoletta Williams

Nicoletta Williams is a Manager with over 20 years of experience in customer support and management roles, currently serving as Vice President of Customer Support at NGS Global and Manager at Alight Solutions in Charlotte, North Carolina.

Current Roles

Nicoletta Williams currently holds two significant roles in Charlotte, North Carolina. She serves as Vice President of Customer Support at NGS Global and also manages operations at Alight Solutions. Her dual leadership responsibilities showcase her extensive expertise and commitment to customer support and managerial excellence.

Work History

Nicoletta Williams has a robust career history in management and customer support. She worked as a manager at Aon for nearly a decade, from 2008 to 2017, before transitioning to her current roles at NGS Global and Alight Solutions. Her long-standing experience highlights her capability to lead and innovate in the customer support domain.

Educational Background

Nicoletta Williams has a strong educational foundation. She earned her Master's in Business Administration from Webster University, completing her studies between 1998 and 2000. Prior to that, she achieved a bachelor's degree from Shaw University, where she studied from 1994 to 1998. This academic background laid the groundwork for her successful career in management and customer support.

Experience at NGS Global

Since August 2018, Nicoletta Williams has been part of NGS Global, contributing as the Vice President of Customer Support. Over her tenure, she has leveraged her over 20-year experience to enhance customer support strategies and lead her team effectively. Her role at NGS Global is a testament to her leadership skills and expertise in the industry.

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