Nikki Marsh
About Nikki Marsh
Nikki Marsh is an IT Tech Analyst I at Alight Solutions in The Woodlands, TX, with a background in customer service, healthcare, and team leadership.
Current Position at Alight Solutions
Nikki Marsh is presently employed at Alight Solutions as an IT Tech Analyst I. Her work is based in The Woodlands, TX. In this role, she applies her expertise in Microsoft Dynamics CRM and payroll processing, ensuring efficient tech support and solutions within the organization.
Previous Roles at Alight Solutions
Prior to her current position, Nikki Marsh served as an Advocate at Alight Solutions for one year, from 2018 to 2019. During this period, she worked in the United States, leveraging her skills in team building and customer support.
Experience at Aon Hewitt
Nikki Marsh had a significant tenure at Aon Hewitt, beginning as a Customer Service Associate I from 2012 to 2014 in The Woodlands, TX. She then progressed to a Benefits Advisor role from 2014 to 2016, and later to a Team Lead position from 2016 to 2018. Throughout these roles, she honed her abilities in customer service, benefits advisory, and team leadership.
Early Career and Healthcare Industry Experience
Earlier in her career, Nikki Marsh worked as a Customer Service Representative at UnitedHealth Group from 2006 to 2008 in Houston, Texas. She also served as a Medical Records Assistant for the State of Alaska from 2009 to 2010 in Anchorage. These roles contributed to her profound understanding and experience within the healthcare industry.
Educational Background and Skills
Nikki Marsh studied Psychology at Texas Southern University, where she spent two years from 2002 to 2004. She is skilled in Microsoft Dynamics CRM, payroll processing, team building, and sales. Her educational background and diverse skill set have underpinned her successful career in various customer-facing and leadership roles.