Niraj Kumar
About Niraj Kumar
Niraj Kumar is a Workforce Operations Manager at Alight Solutions and a Senior Analyst at Fis, specializing in resource demand forecasting and workforce efficiency.
Current Title and Roles
Niraj Kumar holds the position of Workforce Operations Manager at Alight Solutions in Lincolnshire, Illinois, United States. He is also currently employed as a Senior Analyst - WFM at Fis in Jacksonville, Florida. His responsibilities in these roles include managing forecasting and re-forecasting resource demands, approving time-off requests for onshore clients, and ensuring optimal workforce allocation.
Work History
Niraj Kumar has a diverse background with experience in various roles. He started his career at Fis - Fidelity Information Services, where he worked as a Team Member from 2011 to 2012 in Florida, United States. He then moved on to a role as an Assistant Manager. Currently, he is maintaining dual roles at Alight Solutions and Fis.
Workforce Management Responsibilities
In his capacity as Workforce Operations Manager, Niraj Kumar is responsible for several key functions. These include developing and executing plans to meet service level agreements for clients, both on a long-term and short-term basis. He oversees cross-training, training, hiring requirements, and resource planning initiatives to enhance team capabilities and improve service quality. Additionally, he conducts volume and shift analysis to optimize workforce efficiency.
Strategic Initiatives
Niraj Kumar implements skill strategies to ensure better client deliveries and service quality. His role involves managing various tasks that are crucial for business operations, such as forecasting resource demands, reviewing and approving time-off requests for client resources, and overseeing overall workforce allocation. These strategic initiatives help in improving client deliveries and maintaining high standards of service quality.