Pat Quenan
About Pat Quenan
Pat Quenan is the EVP of Customer Care at Alight Solutions, with over 30 years of experience in customer care and operations management, previously holding leadership roles at Aon and Hewitt Associates.
Current Role at Alight Solutions
Pat Quenan serves as the Executive Vice President (EVP) of Customer Care at Alight Solutions. Based in Lincolnshire, IL, Pat has been with Alight since its inception, transitioning from Hewitt Associates following its acquisition. In this role, Pat leads a team that supports over 4,300 organizations globally, continuously working to enhance customer care through the leveraging of AI and data analytics.
Previous Experience at Aon and Hewitt Associates
Prior to joining Alight Solutions, Pat Quenan worked at Aon as the Global Customer Service Leader from 2013 to 2017. Before that, Pat held multiple roles at Hewitt Associates, including Defined Benefit Domain Leader from 2009 to 2017 and Global Operations Services Leader from 1990 to 2006. This extensive experience spans over 30 years in customer care and operations management.
Educational Background
Pat Quenan studied at the University of Notre Dame, where a Bachelor's degree in Business Administration (BBA) with a focus on Finance was obtained. This academic foundation has supported Pat’s extensive career in customer care and operational leadership roles.
Industry Expertise and Contributions
Pat Quenan has expertise in defined benefit and defined contribution plans and actively participates in industry forums and panels related to customer service and employee benefits. Additionally, Pat has led initiatives at Alight Solutions that significantly improved customer satisfaction scores and is closely involved in the company’s customer care operations.
Contributions to Alight Solutions
At Alight Solutions, Pat Quenan has played a key role in integrating customer care operations during the merger of Aon Hewitt and Alight Solutions. Pat is also engaged with clients and industry professionals through events such as webinars and conferences. Furthermore, Pat contributes to the company’s focus on environmental, social, and governance (ESG) practices and supports the Alight Worklife platform designed to provide personalized insights into health, wealth, pay, and wellbeing decisions.