Patricia Jimenez
About Patricia Jimenez
Patricia Jimenez is a Customer Service Representative at Alight Solutions, specializing in benefits advocacy, with over 20 years of experience in customer service.
Current Position at Alight Solutions
Patricia Jimenez holds the position of Customer Service Representative at Alight Solutions. She has been a part of the company for over a decade, having joined in August 2013. In her current role, Patricia specializes in benefits advocacy, assisting customers with their benefits-related queries and ensuring they receive the necessary support. Her extensive experience and long tenure at Alight Solutions underscore her commitment to providing excellent customer service.
Previous Experience at FDMS
Before her current role at Alight Solutions, Patricia Jimenez worked as a Customer Service Representative at FDMS from 1997 to 2002. During her five-year tenure at FDMS, she gained significant experience in customer service, which laid a strong foundation for her subsequent career. This early experience has been instrumental in her professional development, equipping her with the skills needed to excel in her roles.
Expertise in Customer Service
With over 20 years of experience in the customer service industry, Patricia Jimenez has developed extensive expertise in this field. Her roles at both FDMS and Alight Solutions have enabled her to hone her skills in customer interaction, problem-solving, and benefits advocacy. Patricia's long-standing career demonstrates her dedication and proficiency in ensuring customer satisfaction.
Professional Background
Patricia Jimenez's professional background includes significant stints at two renowned companies. She began her customer service career at FDMS, where she worked for five years, gaining invaluable experience. Since 2013, she has been contributing her skills to Alight Solutions, where she specializes in benefits advocacy. This broad experience reflects her ability to adapt and thrive in different customer service environments.