Patricia Mc Garry
About Patricia Mc Garry
Patricia Mc Garry is a Senior Customer Service Representative at Alight Solutions in Lincolnshire, Illinois, with expertise in health and welfare, 401(k), and pension benefits.
Professional Background
Patricia McGarry is a Senior Customer Service Representative at Alight Solutions in Lincolnshire, Illinois. She has held this position since leaving her previous role as a Customer Experience Specialist within the same company. In her current role, she facilitates training sessions for new Customer Care Representatives and serves as a team lead and coach for her colleagues.
Former Roles at Alight Solutions
From 2018 to 2019, Patricia McGarry worked as a Customer Experience Specialist at Alight Solutions in Lincolnshire, Illinois. During this time, she gained valuable experience that contributed to her current role as a Senior Customer Service Representative. Her focus was on enhancing customer experiences and service quality.
Education and Training
Patricia McGarry studied at the College of Lake County from 2006 to 2007. This educational background provided her with foundational knowledge that she has applied throughout her career in customer service. She continuously updates her skills to remain proficient in her area of expertise.
Team Leadership and Coaching
In her role as a Senior Customer Service Representative for Alight Solutions, Patricia McGarry serves as a team lead and coach. She leads team meetings to discuss changes to client provisions and policies within the company. Additionally, she organizes and facilitates training sessions for new Customer Care Representatives to ensure they are well-prepared for their roles.
Subject Matter Expertise
Patricia McGarry is a subject matter expert in health and welfare, 401(k), and pension benefits. Her extensive knowledge in these areas makes her a valuable asset to Alight Solutions, where she consistently delivers high-quality service. Her expertise ensures that clients receive accurate and reliable information regarding their benefits.