Paul Bertelsen
About Paul Bertelsen
Paul Bertelsen is a Benefits Client Specialist at Alight Solutions in Lincolnshire, Illinois, with extensive experience in customer service and benefits administration.
Title
Paul Bertelsen is currently a Benefits Client Specialist at Alight Solutions in Lincolnshire, Illinois, United States.
Career at Alight Solutions
Paul Bertelsen serves as a Benefits Client Specialist at Alight Solutions. In this role, he guides plan participants through their defined contribution plans and medical benefits. He assists clients in setting up open enrollment on bswift for employees, helps with retirement processes relating to health benefits and pensions, and handles escalated issues as an On Floor Supervisor. His responsibilities also include serving as a Subject Matter Expert for 401k, 403b, and 401a plans.
Previous Employment
Paul Bertelsen has built a diverse career spanning several industries. He worked as a Bicycle Mechanic at Trek Bicycle Store Racine from 2016 to 2022. At Paylocity, he was a Web Benefits Support Specialist from 2015 to 2016. Before that, he spent a decade at Aon Hewitt as a Customer Service Associate. His early career included roles such as a Customer Service Representative at Pitney Bowes from 1996 to 2004 and a Warehouse Specialist at Copps Corporation Inc from 1994 to 1995. From 1986 to 1990, he served as a Watercraft Engineer in the U.S. Army.
Education and Background
Paul Bertelsen studied Mathematics at the University of Wisconsin-Parkside. His background includes extensive experience in troubleshooting and repairing a variety of equipment, including hovercraft, copiers, and envelope folding machines.
Client Assistance and Expertise
Throughout his career, Paul Bertelsen has assisted a wide range of clients, from executives to factory workers, in understanding their benefits and using online enrollment sites. He also empathetically helps grieving family members navigate benefits such as 401k, surviving pension benefits, and COBRA. Paul's troubleshooting skills extend beyond benefits coverage discrepancies to automotive issues and mathematical equations, reflecting a broad range of expertise.