Paul Vaughan
About Paul Vaughan
Paul Vaughan is a CS Tools and Solutions Sr. Domain Analyst at Alight Solutions with over a decade of experience in client delivery and labor management roles.
Title
Paul Vaughan is a CS Tools and Solutions Senior Domain Analyst. His role primarily involves the development, management, and implementation of tools and solutions within the customer service domain.
Current Positions
Paul Vaughan is currently working at both Alight Solutions and Aon Hewitt in the capacity of CS Tools and Solutions Senior Domain Analyst. His responsibilities in these roles involve overseeing and enhancing the tools and solutions designed for customer service operations.
Career at Aon Hewitt
Paul Vaughan worked at Aon Hewitt for a total of 6 years, holding various positions. He began as a Client Delivery Analyst from 2011 to 2013 and then moved on to become a Time & Labor Delivery Consultant from 2013 to 2015. His tenure at Aon Hewitt helped him build a comprehensive skill set in client delivery and labor management.
Career at Alight Solutions
Paul Vaughan has been with Alight Solutions since June 2017. His role as a CS Tools and Solutions Senior Domain Analyst involves the continuous improvement and innovation of customer service tools and solutions. He has been instrumental in the successful transition and continuity of services from Aon Hewitt to Alight Solutions.
Education and Expertise
Paul Vaughan studied at The University of Texas at San Antonio. With over a decade of experience in client delivery and labor management roles, he possesses a strong background in the development of tools and solutions aimed at optimizing customer service.