Pedro Iii Aponte
About Pedro Iii Aponte
Pedro Iii Aponte is a Client Specialist I - Defined Contributions at Alight Solutions in San Juan, Puerto Rico, managing over 200 client accounts and administering a $150 million asset plan.
Title
Pedro Iii Aponte is currently serving as Client Specialist I - Defined Contributions at Alight Solutions, located in San Juan, Puerto Rico.
Company Experience at Alight Solutions
Pedro Iii Aponte's experience at Alight Solutions spans several roles over multiple years. He started as a Customer Service Representative from 2015 to 2017, then moved on to the role of Business Support - Procurement Processing Specialist from 2017 to 2018. Subsequently, he worked as a Client Specialist - Operations for 9 months from 2018 to 2019, before advancing to his current position as Client Specialist I - Defined Contributions.
Education and Expertise
Pedro Iii Aponte studied at the University of Puerto Rico-Humacao, earning a Bachelor in Business Administration with a focus on Accounting from 2009 to 2014. He also briefly attended Universidad Politécnica de Puerto Rico for an undergraduate degree in Architecture from 2010 to 2011.
Responsibilities at Alight Solutions
Pedro is responsible for managing over 200 client accounts, particularly for employers in Puerto Rico, and handles inquiries for more than 110,000 plan participants. His role includes administering a $150 million asset plan and utilizing advanced tools like Notepad++, UltraEdit, Tableau Reader, and GhostScript for data analysis. He creates and automates reports using Alteryx Designer workflows and performs continuous root cause and trend analysis to enhance processes.
Specialized Skills and Tools
Pedro employs a variety of specialized tools and skills in his role. He uses advanced software such as Notepad++, UltraEdit, Tableau Reader, GhostScript, and Alteryx Designer. He also possesses basic knowledge of SQL and SAS code, which he utilizes to direct the creation of reports and assist in client-facing tasks. Additionally, he is responsible for creating Standard Operating Procedures (SOPs) to ensure seamless customer delivery at Alight Solutions.