Pere Gomila Riera
About Pere Gomila Riera
Pere Gomila Riera is the Customer Service Team Manager at Alight Solutions in Kraków Area, Poland, with over a decade of experience in the customer service industry.
Current Role at Alight Solutions
Pere Gomila Riera is currently serving as the Customer Service Team Manager at Alight Solutions, based in the Kraków Area, Poland. In this role, he oversees a team dedicated to delivering top-notch customer service. His responsibilities likely include managing team performance, implementing service strategies, and ensuring customer satisfaction. Pere's extensive experience in customer service and team management equips him with the skills required to thrive in this dynamic position.
Previous Experience at Lowcosttravelgroup
Pere Gomila Riera has held two notable positions at lowcosttravelgroup. From 2015 to 2016, he was the LowCostBeds Team Leader, a role he held for 9 months. Before that, in 2015, he served as the Aviation Team Leader for 7 months. Both roles were based in the Kraków Area, Poland. His responsibilities in these positions likely included managing team operations, coordinating with different departments, and ensuring efficient customer service within the travel industry.
Role at Serco for easyJet
Pere Gomila Riera's tenure at Serco included significant roles in the easyJet Spanish Team. From 2012 to 2015, he was an easyJet Escalation Specialist, handling escalated customer issues and resolving them efficiently. Prior to that, he worked as an easyJet Customer Service Executive for 3 months in 2012. Both roles were based in the Kraków Area, Poland. During his time at Serco, Pere gained substantial experience in managing escalation processes and ensuring client satisfaction.
Early Career Roles and Education
Pere Gomila Riera's career began in roles that laid a strong foundation for his expertise in customer service. He worked as a Receptionist at Mallorca Pallace Hotel from 2010 to 2012 in Mallorca, Spain, and briefly as a Business Manager at Naturllar Ecomaterials in 2009. His academic background includes studying Economics at Illes Balears University from 2009 to 2010. These experiences provided Pere with valuable skills in customer interaction, business management, and economic principles.
Extensive Experience in Customer Service Industry
With over a decade of experience in the customer service industry, Pere Gomila Riera has accumulated a wealth of knowledge and expertise. He has managed teams in various sectors, including travel and aviation, and has extensive experience working in multinational environments. His leadership roles have equipped him with the ability to handle complex customer service operations, ensuring high standards of performance and customer satisfaction.