Peter Guess
About Peter Guess
Peter Guess is a Senior Benefits Customer Care Representative and On-Floor Supervisor at Alight Solutions, with extensive experience in customer service and human resources.
Company
Peter Guess currently works at Alight Solutions as a Senior Benefits Customer Care Representative - Large Market and On-Floor Supervisor. His role involves overseeing the performance and development of customer care representatives. Peter rejoined Alight Solutions after a previous stint as a Benefits Customer Care Representative II in 2017.
Title
Peter Guess holds the title of Senior Benefits Customer Care Representative - Large Market and On-Floor Supervisor at Alight Solutions. His responsibilities include managing a team, ensuring high standards of customer care, and supporting large market clients.
Education and Expertise
Peter Guess has a diverse educational background. He earned a Master of Business Administration from the University of Houston - Downtown between 2015 and 2017. He also holds a Bachelor of Business Administration from the same institution, completed from 2005 to 2009. Additionally, he achieved a Bachelor of Arts from the University of Arizona, where he studied from 1996 to 2001.
Career Background
Peter Guess has extensive experience in customer service and human resources. He began his career at Enterprise Rent-A-Car as a Customer Service Representative from 2005 to 2009. He then transitioned to Aon, serving as a Client Human Resources Customer Service Representative from 2011 to 2014, and later as a Benefits Customer Service Representative from 2016 to 2017. Peter also worked at Just Energy as a Human Resources Generalist from 2014 to 2015 before moving to Alight Solutions.
Professional Achievements
Peter Guess has accumulated over a decade of experience in customer service and human resources. He has worked in various capacities, significantly enhancing his expertise in benefits customer service through his roles at Aon and Alight Solutions. His role as an on-floor supervisor highlights his leadership skills and commitment to the development of customer care representatives.