Pinaki Mitra
About Pinaki Mitra
Pinaki Mitra is a Service Delivery Analyst at Alight Solutions with over a decade of experience in customer support and back-end operations related to US pension benefits processing.
Title
Pinaki Mitra is a Service Delivery Analyst currently employed at Alight Solutions. In this role, he focuses on providing effective service delivery with an emphasis on quality control and adherence to company standards.
Current Company
Pinaki Mitra is currently employed at Alight Solutions. His responsibilities center around service delivery, particularly related to back-end operations for US pension benefits processing. He joined Alight Solutions in April 2012 and has since established himself as a key player in the quality control and training and development areas.
Previous Experience
Before joining Alight Solutions, Pinaki Mitra worked at Wipro BPO as a Senior Associate. He was with Wipro from 2009 to 2012. During his tenure, he specialized in US technical processes, gaining substantial experience in customer support and defined benefits.
Education and Expertise
Pinaki Mitra studied Zoology/Animal Biology at Tilka Manjhi Bhagalpur University, earning a Bachelor of Science (B.Sc.) degree. His academic journey extended over seven years, from 2001 to 2008. His professional expertise includes over a decade of experience in customer support, particularly US-based technical processes, back-end operations for US pension benefits, and 401k administration.