Rafael Flores
About Rafael Flores
Rafael Flores is the Product Design Director for Wealth & Accessibility at Alight Solutions in Chicago, Illinois, with extensive experience in user experience design and software engineering.
Current Role at Alight Solutions
Rafael Flores serves as the Product Design Director, Wealth & Accessibility at Alight Solutions. He is based in Chicago, Illinois. In this role, he oversees the design of products focusing on wealth management and accessibility, ensuring that they are user-friendly and meet the specific needs of diverse user groups.
Professional Experience in User Experience Design
Rafael Flores has accumulated extensive experience in user experience design throughout his career. He held multiple roles including User Experience Team Lead at BMO Financial Group, Senior User Experience Designer at Walgreens, and Lead Mobile Product Designer at Hyatt Hotels Corporation. His diverse roles have enabled him to develop a well-rounded skill set, focusing on improving user interactions and experiences across different industries.
Educational Background
Rafael Flores holds a Master's degree from DePaul University, earned between 2010 and 2013. He also completed a Bachelor's degree at DeVry University, from 2002 to 2005. His academic background provided him with a strong foundation in both theoretical and practical aspects of design and user experience.
Expertise in Configuration and Release Management
Rafael Flores has expertise in configuration and release management. This involves overseeing the deployment of software updates and ensuring a smooth delivery process. His proficiency in this area ensures that product updates are executed efficiently and effectively.
Specialization in Heuristic Evaluation and Usability Testing
Rafael specializes in heuristic evaluation and usability testing. These methodologies allow him to identify usability issues in user interface designs and ensure that products are intuitive and easy to use. His skills in these areas are critical for creating user-centered designs that meet the needs of the target audience.
Background in Graphic Design and Information Architecture
With a strong background in graphic design, Rafael Flores enhances his user-centered design approach. He also has a deep understanding of information architecture, which helps him organize and structure content effectively for users. His combined skills in these areas contribute to the overall functionality and aesthetic appeal of the products he designs.
Experience with Prototyping and User Research
Rafael utilizes prototyping as a key part of his design process, creating and testing interactive models of products. Additionally, he employs user research and modeling to gather insights and create accurate representations of user behaviors and needs. This comprehensive approach ensures that the products he designs are both innovative and user-friendly.