Rajan Anand
About Rajan Anand
Rajan Anand is the Vice President of Global Quality & Process Excellence at Alight Solutions, with extensive experience in quality and process management across multiple organizations.
Title: Vice President Global Quality & Process Excellence
Rajan Anand currently holds the position of Vice President Global Quality & Process Excellence at Alight Solutions in Bridgewater, NJ. In this capacity, he oversees key initiatives to enhance process efficiencies and ensure the highest quality standards within the organization.
Previous Roles at Conduent HR Services and Xerox
Before joining Alight Solutions, Rajan served as Vice President - Global Quality & Process Excellence at Conduent HR Services from 2016 to 2018 in Cherry Hill, NJ. Prior to that, he spent seven years at Xerox as Senior Vice President - Global Quality & Process Excellence from 2009 to 2016 in Gurgaon, India.
Earlier Career at Hewitt Associates, Bharti Airtel, and Confederation of Indian Industry
Rajan also held the role of Vice President Quality at Hewitt Associates from 2006 to 2009 in Gurgaon, India. From 2001 to 2006, he worked at Bharti Airtel as Corporate Vice President - Quality & Customer Experience in New Delhi Area, India. He served as Senior Counselor - TQM at Confederation of Indian Industry from 1996 to 2001, also in New Delhi Area, India.
Education and Technical Expertise
Rajan Anand earned his M.Tech in Industrial Management from the Indian Institute of Technology, Kanpur from 1990 to 1992. He is an alumnus of Saint Paul's H.S. School - Kota. His expertise includes designing and implementing Tableau Dashboards for detailed performance analysis and developing DevOps and SDLC practices.
Process Improvement and Six Sigma Initiatives
Rajan led the development and implementation of Six Sigma and Metrics and Reporting teams, with a focus on key customer issues and NPS improvement. His efforts in process optimization include utilizing VSM and Kaizen workshops. He also played a significant role in enhancing self-service capabilities through RPA and IVR features, reducing interface dependencies and improving client metrics.