Rajat Sharma
About Rajat Sharma
Rajat Sharma is a Service Delivery Analyst at Alight Solutions with over 7 years of experience in service delivery and process management.
Professional Title and Current Position
Rajat Sharma currently serves as a Service Delivery Analyst at Alight Solutions. In this role, Sharma is involved in overseeing the effective delivery of services and ensuring that client expectations are met. His responsibilities likely encompass managing service levels, optimizing service processes, and maintaining client satisfaction.
Previous Experience at Snapdeal
Before joining Alight Solutions, Rajat Sharma worked at Snapdeal as an Executive. His tenure lasted from 2015 to 2016, where he operated from Delhi. During this time, Sharma would have been involved in various operational aspects, contributing to the business's service and delivery functions.
Experience at Genpact
Rajat Sharma's career also includes a significant period at Genpact, where he served as a Senior Process Associate. From 2013 to 2015, he worked in Delhi, focusing on process management. His role would have included handling complex processes, ensuring quality control, and improving operational efficiencies.
Educational Background
Rajat Sharma completed his education at Delhi University, where he studied Business, Management, Marketing, and Related Support Services. He achieved a Bachelor of Commerce (BCom) degree, graduating in 2010. His academic background has equipped him with a comprehensive understanding of business principles, marketing strategies, and management practices.
Career at Wipro
Sharma joined Wipro as a Service Delivery Analyst in May 2016. In this position, he would have been responsible for the delivery of services, meeting performance targets, and managing client interactions. His role at Wipro provided a platform to further hone his skills in service delivery and process management.