Ramon Sabater Rabadan
About Ramon Sabater Rabadan
Ramon Sabater Rabadan is a Customer Service Management professional at Alight Solutions in Granada, Spain, with a background in business administration and accounting.
Current Role at Alight Solutions
Ramon Sabater Rabadan currently holds the title of Customer Service Management at Alight Solutions. Based in Granada, Andalusia, Spain, Ramon manages and resolves human resources issues related to policies, procedures, collective agreements, payroll, and organizational management. He has effectively applied conflict-resolution tactics to manage over 100 such issues.
Previous Experience at FACTOR CAPITAL CONSULTORES SLP
Before joining Alight Solutions, Ramon worked as a Junior Accountant Intern at FACTOR CAPITAL CONSULTORES SLP in the Murcia Area, Spain. His tenure lasted for 2 months in 2019, providing foundational experience in accounting and finance.
Educational Background
Ramon Sabater Rabadan has a strong educational background in business and accounting. He studied at the Technological University Dublin, where he achieved a Bachelor of Business Administration (BBA) in 2018. Prior to this, he attained a Bachelor of Science in Business Administration (Bilingual) from the Universidad de Murcia, studying from 2015 to 2019.
Customer Service Achievements
In his current role, Ramon has significantly improved the First-Call Resolution (FCR) rate by 35% through effective system administration and customer ticket management. He has also handled over 1000 client calls from the United Kingdom and Ireland. Additionally, he has provided training and mentorship to 4 junior customer service representatives, organizing schedules and offering didactic guidance.