Randy Chesley
About Randy Chesley
Randy Chesley is the Hyper Personalization Client Technology Manager at Alight Solutions in Davenport, Florida, overseeing omni-channel communication content and scaling hyper-personalization products.
Title
Randy Chesley is the Hyper Personalization Client Technology Manager at Alight Solutions.
Company
Randy Chesley currently works at Alight Solutions in Davenport, Florida, United States. Previously, he held various roles within the company, including Lead Systems Analyst, Systems Analyst, and Setup Configuration Specialist.
Education and Expertise
Randy Chesley earned a Bachelor of Science degree in Computer Information Systems from DeVry University, where he studied from 2008 to 2011. He also completed a course in Computer Systems Technology at Middleton Magnet High School from 2004 to 2008. His expertise includes developing and managing project plans, testing strategies, deployment plans, and overseeing the implementation and quality delivery of omni-channel communication content. Additionally, he has experience with scaling hyper-personalization products across enterprises and creating system capabilities and best practices.
Background
Randy Chesley’s career includes a diverse range of roles, from working as a Food Service Attendant at SeaWorld Parks & Entertainment to serving as a Computer Information Systems Project Manager at DV Enterprises. He also gained substantial customer service experience working as a Bear Builder at Build-A-Bear Workshop for six years. His extensive background spans roles in food service, customer service, and technical project management.
Achievements
In his current role at Alight Solutions, Randy Chesley has developed and managed project plans for an AI-powered customer decisioning engine. He assists with scaling the hyper-personalization product to 4,300 clients and integrates it with the Alight Worklife platform. He also reconciles expected versus actual users' Next Best Action (NBA) to ensure accurate user experiences and has implemented several process improvements and efficiencies.