Raquel Pena
About Raquel Pena
Raquel Pena is a Client Manager at Alight Solutions in Norwalk, Connecticut, with extensive experience in client relationship management and project coordination.
Current Role at Alight Solutions
Raquel Pena has been working at Alight Solutions since February 2015. In her current role as a Client Manager based in Norwalk, Connecticut, she is responsible for managing client relationships and overseeing project coordination. Raquel addresses client escalations and efficiently communicates with key stakeholders to resolve issues. Her role involves extensive interaction with clients to ensure their satisfaction with the services provided by Alight Solutions.
Previous Experience at Aon Hewitt
Before joining Alight Solutions, Raquel Pena worked at Aon Hewitt in various positions. From 2013 to 2015, she was a Delivery Specialist, coordinating with third parties and other Aon Hewitt services to manage projects effectively. Prior to that, she served as a Benefits Operations Administrator from 2011 to 2013, where she was responsible for quality control of clients' death benefit calculations, ensuring accuracy by analyzing plan provisions.
Early Career and Roles
Raquel Pena's career began with several roles that built her foundation in client service and administration. In 2011, she worked as a Participant Services Coordinator at Executive Wealth Management Ltd for five months. From 2007 to 2011, she was a Senior Annuity Service Specialist at The Hartford, gaining significant experience in annuity services. Additionally, she worked as an Assistant Administrator at MATILDE PEÑA & ASSOCIATES in 2006 and as a Cashier at CATERING, LLC from 2004 to 2005.
Educational Background
Raquel Pena studied at the University of Connecticut, where she earned a B.A. in Economics with a minor in Business Administration. She completed her studies in 2007, which spanned four years from 2003 to 2007. Her education provided a solid foundation for her subsequent career in client management and administrative roles.