Reco Robinson
About Reco Robinson
Reco Robinson is a Client Manager at Alight Solutions in Charlotte, North Carolina, with over a decade of experience in customer care and client management roles.
Current Position at Alight Solutions
Reco Robinson currently holds the position of Client Manager at Alight Solutions in Charlotte, North Carolina. In this role, he is responsible for overseeing client relationships, ensuring client satisfaction, and managing the overall service delivery. Since 2018, Robinson has leveraged his extensive experience in customer care and client management to effectively manage client expectations and deliver on organizational promises.
Previous Roles at Alight Solutions
Before becoming a Client Manager, Reco Robinson served as a Customer Care Team Manager at Alight Solutions from 2017 to 2018. During this time, he was responsible for managing a team of customer care specialists, overseeing daily operations, and ensuring high levels of customer satisfaction. His leadership in this role paved the way for his current position within the company.
Experience at Aon Hewitt
Reco Robinson built a solid foundation in customer care and management during his six-year tenure at Aon Hewitt. He started as a Sr. Customer Care Specialist from 2011 to 2015, where he handled complex customer inquiries and provided high-quality support. Subsequently, he advanced to the role of CS Team Manager from 2015 to 2017, leading a team to achieve performance targets and improve customer service metrics. His progression at Aon Hewitt demonstrated his capability and readiness for more significant responsibilities.
Educational Background in Information Systems and Computer Science
Reco Robinson earned a degree in Information Systems and Computer Science from Johnson C. Smith University (JCSU) between 2002 and 2006. His academic background in these fields provided him with the technical knowledge and analytical skills essential for his roles in customer care and client management. The expertise gained from his studies continues to support his professional activities and decisions.
Professional Expertise and Contributions in Charlotte, NC
Based in Charlotte, North Carolina, Reco Robinson has made significant contributions to the local business community through his roles, particularly at Alight Solutions. With over a decade of experience in the industry, Robinson's expertise in client management and customer care has played a critical role in advancing the service quality for businesses he has been part of.