Richard Hernandez, Lpt
About Richard Hernandez, Lpt
Richard Hernandez is an HR Service Delivery Associate at Alight Solutions in Manila, Philippines, with a background in customer service and administrative roles.
Company
Richard Hernandez currently works at Alight Solutions as an HR Service Delivery Associate. Alight Solutions is a leading provider of integrated human capital and business solutions. Richard's role involves handling both active and retired employee benefits, such as adding dependents, explaining benefits, and coordinating with healthcare providers. He began his tenure at Alight Solutions on April 1, 2022, and is based in Manila, National Capital Region, Philippines.
Title
Richard Hernandez holds the title of HR Service Delivery Associate. In this role, he is responsible for managing a variety of tasks related to employee benefits. His duties specifically include overseeing benefits for both active and retired employees, which encompasses adding dependents, explaining various benefits, and coordinating with healthcare providers to ensure optimized service delivery.
Past Work Experience
Richard Hernandez has a rich history in customer service and administrative roles. Prior to Alight Solutions, he worked at Unamarketplace l Unapay as a Customer Care Associate for 9 months, and at Teleperformance as a Customer Service Representative for 2 years. He also held roles at BPI-Philam Life Assurance Corp., Convergys, Internet of Things Philippines Inc., Tech Mahindra, and LDR Medics Diagnostic and Medical Services, each role varying from fraud analysis to back-office support and administration.
Education and Expertise
Richard Hernandez attended the Polytechnic University of the Philippines, where he graduated with a Bachelor in Business Teacher Education degree, majoring in Secondary Education and Teaching. He has developed a strong interest in working with Excel and generating reports using Pivot tables. His expertise extends to time management, task prioritization, note-taking, and strategic planning.
Skills and Professional Values
Richard Hernandez values attendance and aims for 100% complete attendance in any organization he works for. He believes in the power of collaboration and the sharing of ideas to achieve outstanding team results. His skills include strong time management, detailed planning, and prioritization of tasks, which have been honed throughout his various roles across multiple industries.