Richard White
About Richard White
Richard White is an Account Manager at Alight Solutions with extensive experience in client relationship management and technical operations across various HR and payroll systems.
Current Role at Alight Solutions
Richard White currently works as an Account Manager at Alight Solutions. He has been with the company since May 2014. In his role, he focuses on managing client relationships and resolving a variety of technical, commercial, and service-related concerns. Richard collaborates closely with internal teams to ensure that client needs are effectively met. Additionally, he implements Service Improvement Plans to address and rectify poor service and SLA challenges.
Previous Experience at NGA Human Resources (Now Zellis)
Before joining Alight Solutions, Richard White spent a significant portion of his career at NGA Human Resources UK and Ireland, now known as Zellis. From 2008 to 2014, he served as the Technical Operations Delivery Manager based in Croydon, United Kingdom, and Basildon. Prior to that role, he was a Resourcelink Implementation Consultant from 2005 to 2008 and a Senior Technical Operations Consultant from 2003 to 2005. His career at NGA Human Resources began as a Technical Operations Consultant from 1999 to 2003, all roles based in Croydon.
Early Career at Cyborg Systems, Ceridian, and Capita
Richard White's career began at Capita, where he worked as a Payroll Operations Consultant for seven years from 1987 to 1994 in London, United Kingdom. He then moved to Ceridian as a Customer Services Consultant from 1994 to 1997. Before joining NGA Human Resources, Richard spent two years from 1997 to 1999 as an Implementation Consultant at Cyborg Systems in Orpington, Kent.
Certified SAP Customer Engagement Executive
Richard White holds a certification as an SAP Customer Engagement Executive. This certification underscores his expertise and capability in managing client relationships across a diverse range of products, including SAP, SuccessFactors, Workday, and Resourcelink. His certification supports his role in effectively addressing client needs and concerns, ensuring a high standard of service delivery.