Rob Lawson
About Rob Lawson
Rob Lawson is the Director and SWAT Leader at Alight Solutions in Lincolnshire, Illinois, with extensive experience in operations and team management.
Current Position at Alight Solutions
Rob Lawson currently holds the position of Director - SWAT Leader at Alight Solutions in Lincolnshire, Illinois. In this role, he oversees strategic initiatives and leads special projects to ensure operational excellence and customer satisfaction.
Previous Role at Alight Solutions
Before assuming his current position, Rob Lawson served as Director - Performance Team Manager at Alight Solutions from 2017 to 2018 in Lincolnshire, Illinois. During this tenure, he focused on enhancing the performance and efficiency of various teams.
Experience at Aon Hewitt
Rob Lawson worked at Aon Hewitt as Sr. Operations Manager from 2013 to 2017. In this role, he was responsible for overseeing operational processes and ensuring that service delivery met high standards of client satisfaction and efficiency.
Tenure at Hewitt Associates
Rob Lawson served as Benefits Operations Manager at Hewitt Associates from 2008 to 2013. Over these five years, he managed benefits operations, enhancing service delivery and operational workflows to support client needs effectively.
Educational Background
Rob Lawson studied Strengths Based development at Gallup Organization and achieved the certification of Gallup Strengths Coach between 2017 and 2018. This certification enabled him to leverage the strengths-based methodology in team development and performance management.
Program Implementation and Project Management
Rob Lawson has notable experience in program implementation and project management. He led a growth opportunity program that improved team morale among 47 large market client teams. Additionally, he managed a $500K project with 12 Control Account Managers, successfully delivering it on time and within budget.
Innovations in Operational Efficiency
Lawson developed a customized case escalation system that significantly reduced the case run rate by 50%, contributing to new annual revenue between $350K and $500K. This innovation exemplifies his skill in enhancing operational processes.
Leadership in Recruitment and Career Development
As Location Leader for the Chicago/Lincolnshire office, Rob Lawson oversaw the Campus Recruitment and Early Management Career program, facilitating the recruitment and career development of 42 hires who reported to 31 managers.
Ongoing Delivery Excellence Plan
Rob Lawson created an Ongoing Delivery Excellence plan for an at-risk client, which reduced escalated issues by approximately 80% per month. This plan effectively moved the client from Red status in January 2019 to Green status by May 2019, demonstrating his effectiveness in client relationship management.