Robert Floyd
About Robert Floyd
Robert Floyd is a Bilingual Senior Customer Care Representative at Alight Solutions in Houston, Texas, with a background in psychology and Spanish from Miami University.
Company
Robert Floyd is currently employed at Alight Solutions as a Bilingual Senior Customer Care Representative in Houston, Texas, United States. He has been with Alight Solutions since July 2020, bringing over three years of experience to his role. His bilingual proficiency in English and Spanish enhances his ability to communicate effectively with a diverse customer base, providing high-quality support and assistance.
Previous Positions
Robert Floyd has held several positions prior to his current role at Alight Solutions. He worked as an Asset Protection Officer at Allied Universal in Cincinnati, Ohio, from 2018 to 2019, where he gained experience in ensuring asset safety and security. At Miami University, he served as a Resident Assistant for four months in 2018, a Student Orientation Undergraduate Leader (SOUL) from 2018 to 2019, a Laboratory Research Assistant from 2016 to 2018, and a Student Assistant at the Art Museum from 2016 to 2018.
Education and Expertise
Robert Floyd holds a Bachelor's degree from Miami University, where he studied Psychology and Spanish from 2016 to 2020. His academic background, particularly in psychology and language skills, equips him with strong interpersonal abilities essential for customer care roles. He also attended Cincinnati Hills Christian Academy from 2012 to 2016. Robert's bilingual capabilities in English and Spanish further enhance his professional expertise.
Career in Human Resources
Robert Floyd has expressed a strong interest in pursuing a career in Human Resources. His experience in customer care, combined with his educational background and interpersonal skills, positions him well for a transition into HR roles. His current role at Alight Solutions and his previous experiences in various customer-facing and support positions provide a solid foundation for his career aspirations in the Human Resources field.