Robin Hirano
About Robin Hirano
Robin Hirano is the Sr. Director of Operations & Quality at Alight Solutions in the Greater Chicago Area, with extensive experience in operations and quality management from previous roles at Aon Hewitt and Hewitt Associates.
Current Position at Alight Solutions
Robin Hirano is currently serving as the Sr. Director of Operations & Quality at Alight Solutions in the Greater Chicago Area. In this role, Robin oversees company-wide initiatives focused on improving operational efficiency and maintaining high standards of quality. Through strategic planning and leadership, Robin has led successful implementations and developed frameworks that have significantly enhanced client satisfaction and operational processes at Alight Solutions.
Previous Roles at Aon Hewitt
Before joining Alight Solutions, Robin Hirano held multiple leadership positions at Aon Hewitt. From 2009 to 2017, Robin was the Sr. Director of Operations & Quality, heading initiatives that streamlined processes and improved service delivery. Earlier roles included Director of Benefits Delivery (2005-2009), Account Executive for BPO services (2003-2005), and Client Delivery Manager (1995-2003). These roles provided Robin with extensive experience in benefits administration and client delivery management.
Tenure at Hewitt Associates
Robin Hirano began a longstanding career with Hewitt Associates starting in 1986. Over six years, Robin served as the Benefits Service Manager for Defined Contributions and subsequently as the Implementation & Quality Assurance Manager until 1995. During this period, Robin honed skills in quality management and client service, which laid the foundation for future leadership roles in operations and quality management.
Educational Background
Robin Hirano pursued higher education at several notable institutions. Robin earned a Master of Arts in Higher Education Administration from Loyola University of Chicago (2009-2013). Additionally, Robin holds a Master of Science in Taxation from DePaul University - Charles H. Kellstadt Graduate School of Business (1988-1992) and a Bachelor of Arts in Finance from Gies College of Business - University of Illinois Urbana-Champaign (1982-1986). This robust educational background has equipped Robin with the analytical and strategic skills necessary for leadership in operations and quality management.
Contributions at Alight Solutions
At Alight Solutions, Robin Hirano has made several significant contributions. Notably, Robin led a team that implemented a new quality assurance framework, resulting in a 20% increase in client satisfaction scores. Robin also developed and executed a comprehensive operations strategy, reducing operational costs by 15% over three years. Additionally, Robin has mentored over 50 junior employees, many of whom have advanced to leadership roles, and spearheaded a major turnaround project that secured a renewed multi-million-dollar contract.
Industry Participation and Thought Leadership
Robin Hirano is active in the industry, regularly participating in panels and conferences focused on operations and quality management best practices. Through these engagements, Robin shares valuable insights, contributing to the broader discourse on enhancing operational efficiency and maintaining high-quality standards in service delivery.