Roland Martinez
About Roland Martinez
Roland Martinez is a Service Delivery Lead at Alight Solutions in The Woodlands, Texas, with over 20 years of experience in diverse IT work environments.
Title
Roland Martinez currently holds the position of Service Delivery Lead at Alight Solutions. Operating from The Woodlands, Texas, he oversees service delivery operations, ensuring the efficiency and effectiveness of service procedures.
Previous Roles at Nabors Industries
Roland Martinez served as Enterprise Service Manager at Nabors Industries from 2013 to 2015 in the Houston, Texas area. During his tenure, he managed enterprise services and contributed to the company's overall IT service management strategy.
Experience at Baker Hughes
From 2011 to 2013, Roland Martinez was a Contractor at Baker Hughes. He specialized in SAP Application Support and SAP Security at their 1010 Rankin, Houston, Texas location, providing crucial support for the company's SAP systems.
Long Tenure at Hewlett-Packard
Roland Martinez spent 14 years at Hewlett-Packard in various roles. From 2008 to 2010, he worked as an SAP Basis Analyst. Before that, he held the positions of Supervisor Operations from 1999 to 2008 and Change Management from 1997 to 1999, all in Houston, Texas.
Role at MD Anderson Cancer Center
Before joining Hewlett-Packard, Roland Martinez worked for seven years at MD Anderson Cancer Center as Change Management Manager from 1990 to 1997. Located in Houston, Texas, he managed change processes and contributed to operational efficiency.
Education and Expertise
Roland Martinez earned a BS in Management from the University of Phoenix from 2007 to 2012. He also studied at Microsoft from 2002 to 2005 and achieved an Associate degree from North Harris College from 1993 to 1997. His expertise includes Root Cause, Incident, Service, and Problem ticket categories using ITIL Methodology, and he is skilled in SAP ERP, Data Mining, and several Microsoft Office applications.
Professional Skills
With over 20 years of IT experience, Roland Martinez possesses strong analytic, communication, and collaboration skills. His technical capabilities span across various tools and methodologies including Report Specialist, SharePoint Admin, SAP ERP, MS Excel (Pivot Tables, Vlookup), ITILv1 Methodology, Change Management, Remedy/HPSC Ticket System, and more. He is noted for his ability to rapidly master new technologies and streamline processes.