Ron Chan
About Ron Chan
Ron Chan is a Client Team Manager and Systems Analyst at Alight Solutions in Toronto, Canada, with extensive experience in systems analysis and configuration.
Company
Ron Chan is currently employed at Alight Solutions. He serves as a Client Team Manager and a Systems Analyst in the Toronto, Canada area. Alight Solutions is a leading provider of benefits administration and cloud-based HR and financial solutions.
Title
Ron Chan holds the position of Client Team Manager at Alight Solutions. In addition, he also works as a Systems Analyst within the same company. His roles involve significant responsibilities related to client interactions and system management.
Previous Positions
Ron Chan has amassed extensive experience in various roles. He worked at Aon as a Systems Analyst from 2010 to 2017 and as a Setup Configuration Analyst/Specialist from 2008 to 2010. He also worked at HEWITT ASSOCIATES LTD as a System Configuration Analyst from 2008 to 2010. Before that, he served as a Digitalization Assistant at the University of Toronto - Victoria University from 2007 to 2008 and as an Administrative Assistant at The Herrmann Group from 2006 to 2007. He began his career as a Caller at the University of Toronto from 2005 to 2006 and as a Cashier at McDonald's Restaurant in 2003.
Education and Expertise
Ron Chan studied at the University of Toronto - University College, achieving an Honorary Bachelor of Science in Statistics from 2003 to 2008. He gained significant statistical and analytical expertise during his time at the University of Toronto (St.George). His academic background in statistics provided a strong foundation for his subsequent professional roles.
Achievements
Ron Chan redesigned the pension retirement flow for a client, a project that received firm-wide adoption, reducing paper waste by 60-80% and shortening retirement timeframes by 30-50%. He enhanced the online retirement flow, supporting the client's green initiative by minimizing reliance on traditional mail. Additionally, he served as a liaison between different technology practices to improve communications, resulting in reduced turnaround time for client requests. He also took charge of resource management to meet tight deadlines and adapt to unexpected requirement revisions.